Public offer

1. Who we are

1.1 This public offer is made by "SPEAK TEST" MChJ, a limited liability company (MChJ) registered in the Republic of Uzbekistan, tax number (STIR) 313434719, called the Operator below.

1.2 Legal and postal address: 366 Koʻhnaqoʻrgʻon Street, Qoʻxna Qoʻrgʻon MFY, Navoi Region, Uzbekistan. Phone: +998 91 252 13 06. Email: ieltsteensupport@gmail.com. Support: ieltsteensupport@gmail.com, Telegram @IELTSTeen.

1.3 The Operator runs the website speak-test.com under the name Speak Test.

2. How the agreement is made

2.1 This document is a public offer under the Civil Code of the Republic of Uzbekistan. You accept it in full when you top up credits or book a mock, including a free one. From then on it is a binding agreement between you and the Operator.

2.2 If you are under 18, your parent or guardian confirms through a personal link before you can book.

2.3 The Operator may change this offer. Changes apply from the day they are posted on this page and do not change mocks already booked.

3. What the Operator provides

3.1 Live mock IELTS Speaking tests on video, held by independent examiners. Every package includes the full timed Speaking test and band scores for the four criteria. Each examiner offers one or more packages:

• Basic: about 15 minutes.
• Standard: about 20 minutes.
• Premium: about 50 minutes.

3.2 What else a package includes is written by the examiner and shown on their page and on the booking page. Your booking keeps that list as it was when you booked, and it is part of your order. If something on it was not given, raise a problem on the mock page as with any other problem.

3.3 Examiners are independent self-employed contractors, not employees of the Operator. The Operator is responsible to you for every mock booked through the site, and refunds and complaints go through the Operator.

3.4 "IELTS" is a registered trade mark belonging to the IELTS Partners: The British Council, IELTS Australia Pty. Ltd. and Cambridge English (part of Cambridge University Press & Assessment). Speak Test is not affiliated with or endorsed by the IELTS Partners. Scores on this site are estimates, not an official IELTS result.

3.5 How the service is delivered: online, nothing is shipped. At the booked time you and the examiner meet in a video call on the site (the link is on the mock page and in your Telegram and email), and the written report with band scores appears on the mock page within 24 hours after the mock.

4. Prices, credits and payment

4.1 Prices are set in credits. One credit costs 1,200 so'm. The price of each mock is shown in credits and in so'm before you book.

4.2 All payments are in so'm, the national currency of the Republic of Uzbekistan, as the law on currency regulation requires. Visitors from other countries may see an approximate price in US dollars ($0.10 a credit), but a card is always charged in so'm, and the card's bank converts it if needed. Switching the currency on the site only changes how prices are shown.

4.3 How to order and pay: choose an examiner, a package and a time, and book with credits. Credits are bought on the Wallet page, or from the booking page, by bank card: Uzcard, Humo, Visa or Mastercard. The card is paid on the secure payment page of Octo, the internet acquiring service of Octobank JSC. Before paying you confirm that you have read and accept this offer. Card top-ups are paused until online card payments are connected.

4.4 Card security: card details (number, expiry date and security code) are entered only on the Octo payment page, sent over encrypted connections (TLS) and, where your bank uses it, confirmed by 3-D Secure; Octobank handles them under the payment systems' security rules. The Operator never asks for, receives, stores or passes on card details; it only learns the result of the payment and the last four digits of the card.

4.5 Payments in so'm go through a licensed payment organization of the Republic of Uzbekistan. So'm top-ups are paused until online card payments are connected. Dollar payments go through Lemon Squeezy (USA), which sells the credits to you as the merchant of record for that payment and may add sales tax.

4.6 Credits are valid for 12 months after the top-up and then expire. Credits are not money: they cannot be moved to another person or paid out in cash, except as a refund under section 7.

5. Booking and the session

5.1 You book an open time at least 4 hours ahead. The price is held from your credits and paid to the examiner only after the mock is held and the report is sent.

5.2 You get the video link before the start. Join on time with a working microphone and a stable connection. If you have not joined 10 minutes after the start, the examiner may mark you absent, and the mock counts as held.

5.3 Free first mock: one per person, Basic package, on the green times marked FREE. In Uzbekistan and India it needs Telegram connected and a phone number shared; everywhere else, the Operator's email news turned on. The country is the one you first sign in from. The Operator may limit free mocks each month or stop offering them.

5.4 Some examiners share their own link. If you sign up through one, that examiner keeps a larger part of what you pay for mocks with them. Your price is the same.

6. Recording

6.1 The session is recorded for the report, only with the consent you give when booking: on the site's own call, the sound of both of you and one picture a second; on Zoom or another link, by the examiner. You get the recording and an automatic transcript. Both are deleted 6 months after the mock. The report stays with your account. On a free mock, three still pictures from the middle of the call are also kept for 12 months, only to check that each person takes the free mock once.

7. Cancelling, moving and refunds

• 24 hours or more before the start: every credit back.
• Between 2 and 24 hours before: half back.
• Less than 2 hours before, or not coming: nothing back.

7.1 You can move a booking once for free, up to 24 hours before.

7.2 Every credit comes back if the examiner does not come, cancels, or sends the report later than 24 hours. If the call fails for technical reasons, you pick a new time with the same examiner within 7 days, or take every credit back.

7.3 Any other problem: raise it on the mock page within 48 hours. The Operator looks at both sides and decides within 10 days whether all, part or none of the credits come back.

7.4 Unused credits from a top-up go back to the card they came from, on request, within 14 days of payment; after that, write to support and the Operator decides case by case. A card payment is refunded only to the same card, in so'm, for the amount paid: a payment cancelled on the day it was made is reversed, and a later refund usually reaches the card within 3 to 10 working days, depending on the card's bank.

7.5 Nothing in this offer limits your rights as a consumer under the law of the Republic of Uzbekistan.

8. What you agree to do

• Give true information, including your age group.
• Keep talks and payments on the site.
• Be polite to examiners and support.
• Not record or publish a session yourself without the examiner's agreement.

9. Responsibility

9.1 The Operator answers for the mocks it provides. For one mock, its liability is limited to the price paid for it, except where the law does not allow such a limit.

9.2 The Operator does not answer for your result in the real IELTS test, or for problems with your own device, internet or video app.

9.3 If mocks cannot go ahead because of events outside anyone's control (power or internet cuts, outages of video, hosting or payment services, decisions of the authorities), the Operator moves or refunds them.

10. Personal data

10.1 The Operator handles personal data as the privacy policy describes. The privacy policy is part of this offer.

11. Disputes and the law

11.1 This offer is governed by the law of the Republic of Uzbekistan.

11.2 Please write to ieltsteensupport@gmail.com or @IELTSTeen first. The Operator answers a written complaint within 10 days. If we cannot agree, the dispute goes to a court of the Republic of Uzbekistan under the rules set by law.